Privacy Policy

1. Our commitment

JAPAN PRIVÉ (operated by Eclaven) respects your privacy and handles personal information in accordance with applicable Japanese laws and guidance.

2. Information we may collect

We may collect the following information when you enquire, consult with us, receive a proposal, enter into an agreement or use our services.

• Name, contact details, country of residence and preferred language
• Information reasonably required regarding your request, household, lifestyle or property
• Agreement, billing, service and communication records
• Device, cookie and website usage data

3. Purposes of use

We use this information to respond to enquiries, verify identity, arrange consultations, prepare proposals, provide and report on services, maintain security, prevent misuse, improve quality, perform aggregate analysis and comply with legal obligations.

4. LINE, WhatsApp and other external services

When you contact us through LINE, WhatsApp or email, the relevant provider also processes information under its own terms and privacy policy. Please confirm with us before sending sensitive information and use an appropriately secure method.

5. Sharing and service providers

We do not disclose personal information to third parties except with consent or as permitted by law. Where a service provider is engaged, we select and supervise it appropriately. We normally explain and obtain consent before connecting you with legal, administrative, medical, real-estate or other specialists.

6. Security and retention

We apply access controls, appropriate storage and other measures proportionate to the information handled. Information that is no longer required is deleted or anonymised, except where retention is required by law or contract.

7. Your requests

You may request access, correction, suspension of use or deletion of personal information we hold. We will verify your identity and respond in accordance with applicable law.

8. Cookies and analytics

We may use cookies and analytics to optimise the site, understand usage and improve our services. You can restrict cookies in your browser, although this may affect certain functions.

9. Changes and contact

We may update this policy to reflect changes in law or our services. Material changes will be posted on this site. Contact contact@eclaven.com for privacy enquiries.